Able to ping MR76 but not able to register on Meraki dashboard

[npnitin]

Hello Expert,

In my new deployment, I register my switches(MS) successfully and then connect AP to the switch.

AP getting an IP address from the DHCP server which I see on the switch ARP table. and I ping AP from my all switches but when I ping from AP where ping failed.

Also AP not register on Meraki Portal

Please assist me in this challenge

[Ryan_Miles]

PM the AP serial number and I can take a look

[npnitin]

How do I send you a serial number?

If I share SN here then everyone can see

[Ryan_Miles]

Click on my name and click send message

[Ryan_Miles]

Looks like the AP is connected to port 1 of your MS120 switch correct? Do you have physical access to the AP? If so, can you do a factory reset on it? https://documentation.meraki.com/MR/MR_Installation_Guides/MR76_Installation_Guide#Factory_reset_but...

[npnitin]

Yes, you are correct. AP connected to MS120 switch.

Now I am Off shift but I will be able to access the device tomorrow at 11.00 AM(IST).

But why does this issue occur?

[Ryan_Miles]

Not sure why it's not coming online. Try the factory reset first. If that doesn't help please open a Support case and they'll be able to get it resolved for you.

[GIdenJoe · Accepted solution]

Usually if your DHCP works correctly and all necessary ports are open it can still happen that a new device has issues getting it's newest firmware and not fully connecting to the dashboard.  After a factory default it usually fixes the problem.

Do make sure you have nothing blocking dashboard traffic.  Check help->firewall