MR36 AP- Error message

SOLVED
kishan
Here to help

MR36 AP- Error message

I have placed 2 AP at site which is bounded to the template. It is working fine but sometimes its dropped from the internet. 

error message: Connection to the Cisco Meraki Cloud is using the backup Cloud connection.

1 ACCEPTED SOLUTION

Accepted Solutions
Inderdeep
Kind of a big deal

Re: MR36 AP- Error message

@kishan : Important to see this article, As @ww said about port 7351,Have a look

https://documentation.meraki.com/General_Administration/Other_Topics/Upstream_Firewall_Rules_for_Clo...

 

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)

View solution in original post

7 REPLIES 7
kishan
Here to help

Re: MR36 AP- Error message

error.PNG

when I click on Firewall configuration page, it shows me default rules of Meraki which I have configured already but still showing same error

 

ww
Kind of a big deal
Kind of a big deal

Re: MR36 AP- Error message

Only one ap has this message or both?

kishan
Here to help

Re: MR36 AP- Error message

Both of them, there is second site as well have 2 APs so total 4 APs

 

Thanks

ww
Kind of a big deal
Kind of a big deal

Re: MR36 AP- Error message

Do you have a firewall somewhere that allowed the meraki ip + port 7351?

 

If possible check that fw logging what happens to the session

Inderdeep
Kind of a big deal

Re: MR36 AP- Error message

@kishan : Important to see this article, As @ww said about port 7351,Have a look

https://documentation.meraki.com/General_Administration/Other_Topics/Upstream_Firewall_Rules_for_Clo...

 

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)

View solution in original post

kishan
Here to help

Re: MR36 AP- Error message

@ww yes I have allowed any-any to all destination IP for port 7351, and nothing captured in logs regarding this.

kishan
Here to help

Re: MR36 AP- Error message

Firewall Rules.PNG

I have configured these rules. 

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