Warrenty

[Eddie01]

Hi,

I have a site the got hit by a power outage and their MS120 is not providing PoE, they connect a pc and they have internet access. With an active subscription can they get the switch replaced?

Thanks

[DarrenOC]

https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)%2C_Warranties_an...

https://www.cisco.com/c/dam/en_us/about/doing_business/legal/OfferDescriptions/meraki.pdf

This one sentence indicates that you're not covered.  However, no harm in asking Meraki Support

[Eddie01 · Accepted solution]

Thank you!

[BlakeRichardson]

@Eddie01 This is a good reason why as much IT equipment as possible should be on a UPS if you can afford it.