RMA Experience with MS220-8 Switch Funny timing!

[Shubh3738]

We raised an RMA request for the MS220-8 hardware on 18th September, but received no response. As the device approached its End of Support on 21st September 2025, we still heard nothing.

Then, on 22nd September, we finally got a message stating: "Please note that the MS220 series of switches is past End of Support and is no longer eligible for RMA replacements."

So, the RMA response came one day after support ended – ironic timing, isn’t it?

[RWelch]

If you plan to move forward with Meraki and future hardware purchases, you might bring up this issue with your preferred Meraki partner or account manager (timely response and critical timing).

Probably a good idea to periodically check this link for any other hardware in your network via Meraki End-of-Life (EOL) Products and Dates.

[PhilipDAth]

I would push back on that one!  Cisco Meraki's processing delay is not your issue.

[BlakeRichardson]

I would screenshot the ticket info showing the date created and go back to support with that. If that fails call and escalate the issue.