MS390s alerting “A power supply is offline.” since upgrading to 15.14

[MiguelMVLA]

Have not had a chance to reboot the units since the upgraded to 15.14 on 4/29/22, so roughly two weeks ago.

Switches are located at different sites.

Confirmed power to PSUs is good, made no physically changes to power sources except for reseating the PSUs and power cords, and the PSUs show as connected on the Meraki Dashboard. 

Location A - 3 units in a stack.

 

 

 

Location B - Two single MS390s with PSU Slot 2 offline alerts (one pictures below).

Location C - PSU Slot 2 alerting for weeks now.

Location D - PSU Slot 2 was alerting but cleared up on it’s own after a day or so.

 

I’ll probably end up rebooting the units when there is less user activity but any suggestions would be appreciated. Again, I’ve already pulled and reconnected power cords and reset the PSUs.

[BlakeRichardson · Accepted solution]

Can you remove and re-insert one to see if its kicks into life? 

[MiguelMVLA]

Hi BlakeRichardson,

Yes, I removed and re-inserted the PSUs at locations A (three MS390 stack) and B (two single units) without success.

What I find odd is that location D’s issue started and disappeared on it’s own without intervention.

[BlakeRichardson]

You may need to try restarting one of the switches, if that doesn't come right I would suggest opening a support ticket. 

[MiguelMVLA]

I removed and re-inserted the PSUs at the remaining locations and they came up.