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Cannot log a support ticket from dashboard using chrome 64

SOLVED
Conversationalist

Cannot log a support ticket from dashboard using chrome 64

Trying to submit a case and the tool is looking for a response to a Captcha that is never displayed...   

 

I am not given the option to highlight a section of the display.

 

Is the dashboard functionality limited in terms of browser support?

 

Samething in edge...

1 ACCEPTED SOLUTION

Accepted Solutions
Conversationalist

Re: Cannot log a support ticket from dashboard using chrome 64

After logging a support call, I have learned that the problem is fixed this morning for chrome and edge (by removing the captcha)

6 REPLIES 6
Kind of a big deal

Re: Cannot log a support ticket from dashboard using chrome 64


@dougcoleman wrote:

Trying to submit a case and the tool is looking for a response to a Captcha that is never displayed...   

 

I am not given the option to highlight a section of the display.

 

Is the dashboard functionality limited in terms of browser support?

 

Samething in edge...


In the past couple of weeks the combination of Chrome and Win 10 Pro 64-bit has been horrendous. I have switched to FireFox in the mean time, far simpler.

Robin St.Clair | Principal, Caithness Analytics | @uberseehandel
Kind of a big deal

Re: Cannot log a support ticket from dashboard using chrome 64

Ticket submission is definitely broken in Chrome. 

MRCUR | CMNO #12
Building a reputation

Re: Cannot log a support ticket from dashboard using chrome 64

I have had issues and have reported support cases showing issues regarding the support ticket page, and those issues are still present — even after almost two years.  After this long, I doubt it will even be resolved.

Kind of a big deal

Re: Cannot log a support ticket from dashboard using chrome 64

This is a new issue that just started within a day or so. 

MRCUR | CMNO #12
Getting noticed

Re: Cannot log a support ticket from dashboard using chrome 64

Something in Chrome has changed, it does not update information correctly so using Firefox right now is helping. I got an email alert for a threat and when I go to Security Center, nothing being shown in Chrome, no events reported. But if I open up with Firefox, it'll show the events that I'm looking for.

 

In short, Chrome having issue with the Dashboard last few days, in my experience as well.


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CCNP Certified and Meraki Operator
Conversationalist

Re: Cannot log a support ticket from dashboard using chrome 64

After logging a support call, I have learned that the problem is fixed this morning for chrome and edge (by removing the captcha)

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