Cannot log a support ticket from dashboard using chrome 64

[dougcoleman]

Trying to submit a case and the tool is looking for a response to a Captcha that is never displayed...   

I am not given the option to highlight a section of the display.

Is the dashboard functionality limited in terms of browser support?

Samething in edge...

[Uberseehandel]

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@dougcoleman wrote:

Trying to submit a case and the tool is looking for a response to a Captcha that is never displayed...   

I am not given the option to highlight a section of the display.

Is the dashboard functionality limited in terms of browser support?

Samething in edge...

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In the past couple of weeks the combination of Chrome and Win 10 Pro 64-bit has been horrendous. I have switched to FireFox in the mean time, far simpler.

[MRCUR]

Ticket submission is definitely broken in Chrome. 

[Welles]

I have had issues and have reported support cases showing issues regarding the support ticket page, and those issues are still present — even after almost two years.  After this long, I doubt it will even be resolved.

[MRCUR]

This is a new issue that just started within a day or so. 

[Chris_M]

Something in Chrome has changed, it does not update information correctly so using Firefox right now is helping. I got an email alert for a threat and when I go to Security Center, nothing being shown in Chrome, no events reported. But if I open up with Firefox, it'll show the events that I'm looking for.

In short, Chrome having issue with the Dashboard last few days, in my experience as well.

[dougcoleman · Accepted solution]

After logging a support call, I have learned that the problem is fixed this morning for chrome and edge (by removing the captcha)