Trying to submit a case and the tool is looking for a response to a Captcha that is never displayed...
I am not given the option to highlight a section of the display.
Is the dashboard functionality limited in terms of browser support?
Samething in edge...
Solved! Go to solution.
After logging a support call, I have learned that the problem is fixed this morning for chrome and edge (by removing the captcha)
@dougcoleman wrote:Trying to submit a case and the tool is looking for a response to a Captcha that is never displayed...
I am not given the option to highlight a section of the display.
Is the dashboard functionality limited in terms of browser support?
Samething in edge...
In the past couple of weeks the combination of Chrome and Win 10 Pro 64-bit has been horrendous. I have switched to FireFox in the mean time, far simpler.
Ticket submission is definitely broken in Chrome.
I have had issues and have reported support cases showing issues regarding the support ticket page, and those issues are still present — even after almost two years. After this long, I doubt it will even be resolved.
This is a new issue that just started within a day or so.
Something in Chrome has changed, it does not update information correctly so using Firefox right now is helping. I got an email alert for a threat and when I go to Security Center, nothing being shown in Chrome, no events reported. But if I open up with Firefox, it'll show the events that I'm looking for.
In short, Chrome having issue with the Dashboard last few days, in my experience as well.
After logging a support call, I have learned that the problem is fixed this morning for chrome and edge (by removing the captcha)