Assistance Needed with Meraki Cisco Switches Connection Issues

[WHP]

Hello,

I hope you are well.

We have been experiencing connection problems at the WHP hospital following the upgrade of the Cisco Meraki switches scheduled for 29 July 2024. We have tried to solve the problem but without success.

Could you please help us resolve this issue?

[ww]

The best way for solving issues is to contact meraki support to help you with this issue

Or

You can revert back to older firmware

If you want the forum to help we would need more detailed info of what you are experiencing, when, and related event logs 

[WHP]

Thank you for your time,
Reverting to the previous firmware version would be a good idea, but after 14 days we can't revert to the old firmware and the problem has persisted for more than three week.

[GIdenJoe]

Your info is quite sparse.

Please elaborate what the exact issues are that you are helping.

Is it physical issues (links disconnecting)
Is it STP related, clients not getting an IP, etc etc.

[WHP]

Hi,
I think the problem is on the software side, the client receives the IP address but after a while the switches automatically switch off, during the start-up no client is served and this phenomenon is periodic after the switch upgrade which was not successful.