MV32 panning problem - turning image upside down while panning

Solved
TomMc
Here to help

MV32 panning problem - turning image upside down while panning

I used to able to smoothly pan around the room. Now when I do it the image starts to turn sideways and then upside down as I pan.  Any ideas on how to fix this?

TomMc_0-1698193326688.png

 

be able to pan around the room with my MV32.

1 Accepted Solution
TomMc
Here to help

Figured out what happened, someone changed the below Mounting setting from 'Ceiling' to 'Wall'.  Looks like a new setting that's in beta.  Changed it back to 'Ceiling' and it was fine. 

 

TomMc_0-1698200032165.png

 

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4 Replies 4
alemabrahao
Kind of a big deal
Kind of a big deal

I suggest you open a support case.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
TomMc
Here to help

Thanks, I may have to. Even old video that I know used to be fine is turning sideways when panning.

BlakeRichardson
Kind of a big deal
Kind of a big deal

Have you updated firmware recently? 

 

Does power cycling the camera help?

 

Tried a different browser to make sure it's not a dashboard / browser compatibility issue?

TomMc
Here to help

Figured out what happened, someone changed the below Mounting setting from 'Ceiling' to 'Wall'.  Looks like a new setting that's in beta.  Changed it back to 'Ceiling' and it was fine. 

 

TomMc_0-1698200032165.png

 

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