MV2 Not Onboarding

[AxL1971]

Trying to onboard a MV2 camera, as per instructions all suuccessfull using the mobile application however camera never connects to the access point and thus not online on the portal.

Any ideas, can't see anything in the event log for the MV2 trying to connect to a Meraki AP

[Ryan_Miles]

I'd give factory reset a shot https://documentation.meraki.com/MV/Initial_Configuration/MV2_Wireless_Onboarding#Factory_Resetting_...

If it still continues to fail then I'd recommend opening a Support case

[PhilipDAth]

Make sure your APs are using recent firmware.  Perhaps they are running firmware too old to support the MV2.

Also I am assuming you are using modern APs that support MV cameras.

[AxL1971]

AP's are MR 56 running firmware MR 28.6

[AdBurl · Accepted solution]

If you are whitelisting MAC addresses make sure that the MAC address that is shown on the camera (both on the label and the dashboard) is the one that is being seen when trying to connect.  The dhcp server might be seeing a different MAC address.  If you see dhcp failures check what MAC address it is coming from

[MarcioCiano]

Thank you @AdBurl fot this tip!

I noticed the same issue with the different MAC address. What I did to get the MV2 working:

1. manually added the MV2 as a client with both MAC addresses and applied an Allow list

2 created an SSID with splash page

3. assigned this SSID in the Wireless Profile

Note: the MV2 is connecting to a CW1978I

[AxL1971]

issue was with the MAC address, the MAC address on the camera was different to what the MAC address was when connecting to the portal.

We whitelist MAC addresses for a IoT SSID (which is what these MV2 connects too).

Once I added the correct MAC address and then did a factory reset of the device and onboarded again, the MV2 came online within a few minutes.