Z1 Teleworker : Steady Amber Light

mcoomber
Here to help

Z1 Teleworker : Steady Amber Light

My Z1 Teleworker doesn't change state from steady amber at boot up. 

Anything I can do with it or is it toasted?

 

Thanks

8 REPLIES 8
DarrenOC
Kind of a big deal
Kind of a big deal

Hi @mcoomber 

 

Sounds hosed.  Factory reset?

 

https://documentation.meraki.com/General_Administration/Support/Resetting_Cisco_Meraki_Devices_to_Fa...

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

Factory Reset doesn't bring it to life.

CptnCrnch
Kind of a big deal
Kind of a big deal

Solid orange typically means that your device isn't able to reach the Meraki Dashboard. Can you try to connect a laptop to that ISP device and see if you can get out? 

It is from the ISP device that I am responding to your suggestions. 

 

CptnCrnch
Kind of a big deal
Kind of a big deal

What happens when you connect to one of the LAN ports on that Z1 and try to connect to its local status page? 

 

http://setup.meraki.com

My two suggestions are 

 

1. Have you tried a factory reset as suggested?

 

2. Is it set to get a DHCP address on its internet port or have you set a static address?

 

3. Are their any firewall rules on the upstream router that could be blocking it accessing the Meraki dashboard?

 

4. Have you licensed it?

PhilipDAth
Kind of a big deal
Kind of a big deal

Have you contacted your IT department?  If this is a new Z3 you will have to wait until they provision it before it will work.

 

I assume the "Internet" port on the Z3 is plugged into the back of your existing ISP router?  Does it have a link light on?

If so, if you plug that cable directly into your notebook are you able to access the Internet?

 

Then maybe try the factory reset first.

 

 

I am the IT guy. It's an old Z1 that was in use. 

Only the amber flash link light is on. I can't get access to the Internet and yes it is connected to the existing ISP router.

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