MX84

[Bob-BAO]

"this security appliance is not connected to the Cisco Meraki cloud", Make sure you can send outgoing traffice to TCP port 7734 through your firewall.

We have tried factory reset 3 times, but the problems is still there.

if replace the MX with MR AP, it could work.

[Bob-BAO]

[alemabrahao]

Do you have any firewall in the way that might be blocking the communication? Please provide more details.

[Bob-BAO]

no firewall in the way, sure.

[PhilipDAth]

Are you sure you have claimed the MX, and it is in a Meraki dashboard network?

[Bob-BAO]

yes, just show offline.

[BlakeRichardson]

Is the device in your inventory, is it licensed and have you allowed all of the required ports from your upstream firewall / router. It should be an easy issue to resolve. If you have done all of this I would contact support

https://documentation.meraki.com/General_Administration/Other_Topics/Upstream_Firewall_Rules_for_Clo...

[Bob-BAO]

We have opened a case to Meraki support, long story short, finally we will go through RMA.