MX status unreachable

[Lourdes]

Is there an issue right now with MX cloud connectivity? Because we are currently we are experiencing intermittent unreachable status on our primary and spare MX. I already called TAC and they said that it might be a cloud issue. 

I already talk to our upstream but they did do any changes and no blocking ports or addresses on their end.

[KarstenI]

This is the area for Service Notices:

https://community.meraki.com/t5/Meraki-Service-Notices/bg-p/service-notices

It is available with the hamburger-icon on the top left. But every Meraki admin should subscribe to it.

Based on that, there doesn't seem to be a cloud issue at the moment.

[Lourdes]

I see. Thanks for the info. 

Another question, our company has 2 ISPs. If one of them has an issue on their backend or did some rerouting, does this affect the MX?

[KarstenI]

The MX dies a constant connectivity check to the internet:

https://documentation.meraki.com/MX/Firewall_and_Traffic_Shaping/Connection_Monitoring_for_WAN_Failo...

If one ISP messes something up, the MX falls over to the other ISP. It takes some time, but eventually the traffic lands on the "working" ISP.

[Lourdes]

Thanks for the reply. I guess their is an issue with Meraki's cloud. It becomes okay now.