MX 60 Hardware Diagnosis

[Mike_Rapp]

I was wondering if there was any way to run hardware diagnosis on an MX 60 to determine if there is any issues with the device.  I have replaced this MX 60 in our mobile unit with an MX 64 and no longer have any issues when the network is started from a cold boot. 

[WadeAlsup]

Hi @Mike_Rapp, 

I think you'll want to reach out to Meraki support for in depth hardware diagnostics. 

[PhilipDAth]

Is their any point in doing a hardware diagnosis?  You replaced the existing unit with a new MX and the problem stopped happening.  The existing MX60 must have a fault.

[MerakiDave]

Agree with @PhilipDAth and @WadeAlsup that if replacing the MX60 with an MX64 and all is well now, and perhaps you were loooking to re-deploy the MX60 elsewhere, if the appliance will still boot and come online, place it in a test network and open a Support ticket for them to take an in-depth look at its health/status.  If it won't even boot, or is otherwise in need of an RMA, it's covered by the lifetime warranty.

[Mike_Rapp · Accepted solution]

Just received an email from Meraki stating they do not have diagnostic software for hardware. They recommended calling in to support and reviewing the device with me. Thanks for all the input here.