How to check Uptime of the Meraki Device, through the dashboard not through the logs.

[SarthakRane]

Hello All,

I am new to the Meraki and recently started discovering the meraki.

Can anyone tell me how to check Uptime of the Meraki Device through Dashboard.? for devices MX, MS , MR ?

[CptnCrnch]

In a nutshell: you can't. 😞

[SarthakRane]

@CptnCrnch 

Is there anyway we can see though dashboard, when the device was rebooted ?

Thanks in advance.

[BlakeRichardson]

@SarthakRane Not that I can see, the event logs don't show this information either. I agree this would be useful in regard to troubleshooting. 

[SarthakRane]

@BlakeRichardson  @CptnCrnch   any other way we can see the reboot log or event anywhere ?

[CptnCrnch]

I know it might sound funny, but you‘ll have to get in touch with Meraki support for that.

[boomi]

Apologies for bumping an old thread, but Google points here -- is this really still the case? Is there no API endpoint to view uptime or ... anything?

[Network-dad]

@SarthakRane You can look at the Historical Data on the Appliance Status page for the last month and see all the reboots. 

[Paul42]

Is that reboot information or just loss of connectivity?

[Ryan_Miles]

that bar is just reachability between the device and dashboard

[SchoolITMan]

@ Network-dad

That only shows the MX uptime, not the switches or APs.

[SarthakRane]

You cannot see that in logs, however on the device page , you can see the uptime on the Device Summary page, in the Historical device data.

If the device is UP you will see that in green, if device goes DOWN, for affected time that bar shows Red.

Please see below.

[Paul42]

I believe the correct interpretation is that if there is loss of connectivity then the bar shows red. Loss of connectivity could be due to power, but can also be loss of internet access "connectivity"

[Ryan_Miles]

correct

[will2]

@Ryan_Miles Is there a way to pull the uptime through an API?

[Ryan_Miles]

Not today unfortunately.  

[roman7927]

This is pathetic.

[SteveCrye]

More than pathetic. Merkai was forced on us by upper management. We had a perfectly functional Cisco Controller-based solution previously. 

[shaakir]

Last night our MX "blipped" out. We only knew because another 3rd party firewall sitting behind it reported the main links going. A few "Ethernet port carrier change" events were reported on the MX's active links.

A couple of Primary Uplink status changes, too.

On the other side, the MS switch's ports also went through a down-up cycle.

All for what seemed to be a very brief moment.

That's all we could get out of Meraki's logs.

No uptime info, no way of knowing if / when firmware updates took place.

The "blip" was short enough that the connectivity graphs are useless to show that anything happened.

To not have a way of seeing uptime information, or when firmware updates took place is ludicrous.

[cmr]

@shaakir if there is a firmware update then it is clearly indicated in the timeline, hover over the red section and it will tell you.  I do however agree about having an uptime display in the dashboard and an event stating "starting up" or similar in the logs would be good.

[Carolinet]

This does not appear in the log, but you can see the uptime on the Device Overview page of the device's historical data on the Devices page.
If the device is UP, this will be displayed in green, if the device is DOWN, this bar will be displayed in red for that time.

[cmr]

@Carolinet the green shows that the device was connected to the Meraki cloud, not whether it was actually up or not.  A quick device restart may not show there, but a firmware upgrade or device power down normally does:

Obviously a green line means up and connected, but a red line can mean up but just disconnected from the cloud.

[shaakir]

@Carolinet thanks for the tip, but @cmr is right. In our case, the reboot was so quick that it wasn't even registered on that bar. Went through event logs (EVENT LOGS DON'T EVEN HAVE IT!) and all, but the only clues were the ethernet states changing on the connected switches, and uplink changing from 0 to 1 (and I think back).

Meraki Support confirmed it was a reboot. No firmware upgrades. No power failure. No user-trigger.

We're in watch-and-wait mode now; see if it does it again.

[ReadyPlayerOne]

We have a remote office.  During the week, the Meraki equipment becomes unreachable per the portal around 18:00 and then becomes available at 09:00 the next day (or on Monday if it is the weekend coming up).  We suspect the staff may be turning off a switch that is turning off the equipment.  However, I want to see the uptime of the equipment to see if it actually powering off or if they are turning off some modem, dmark or other endpoint that the Meraki is attached to.  If the uptime is for days or weeks then we know that the equipment is not losing power - just losing connectivity until the next time.

Any new information on how to see the actual uptime of the equipment.  The Historical time line is of no help in determining this that I can tell.

Thank you!

[CptnCrnch]

Meraki support should be able to give you that information.

[MVP]

Not sure if this a newer feature, as it's now about a month and a half after your post but, if it is a power outage it will show it on the relevant tooltip. Also it is better to select the last two hours for the graph so that you can dial in better on the specified outage. I came here today to figure out how to see the uptime, and though the answer I got is not what I was looking for it was very helpful for tracing the problem source. 

[ReadyPlayerOne]

I thought that might still be the case.  You would think something that simple would be available on the GUI.

I miss CLI.......

[MattC1]

If you want to see uptime on Meraki devices use SNMP.  OID's are:

1.3.6.1.2.1.1.1.0 - System Name
1.3.6.1.2.1.1.5.0 - Host Name
1.3.6.1.2.1.1.3.0 - Uptime

Configure SNMP v2c in the Meraki dashboard.

Build your own SNMP dash board with SNMP View 2.5 or similar to poll the SNMP information from the devices.

This will show uptime for Meraki switches, but will not show uptime for Meraki MX's - I know, Right?!

[dstewart]

Does it look at switch uptime based on power-on or uptime per portal connection?

[MattC1]

It is based on power up as far as I can tell.  After a firmware update all the switches in my fleet all start over with new uptime counters.

[rsafadi911]

where do we find the list of all the oids for example mx84 / MR28

i know we can download the mid from dashboard , but it doesnt list any oid's unless i'm just not understanding how to read it.

[zeestrat-nina]

So it is 2023-06-08. When will we get an actual device status/data history?
A table of all the events which can be sorted and filtered would be nice.
Perhaps even add this to the event log?

[amabt]

By chance today I noticed that Meraki has finally added the uptime to the switch only. Unfortunately they have not added this to the MX!

[CLEBERPENTEADO]

Still not having a way to know the Uptime MX appliances?

[Scott11]

I personally would LOVE a connectivity reporting page with info on all WAN connections.  I currently use the MSP Portal Overview with the map, on a browser with a 4min 59second refresh on my wall of monitors (along with weather and another monitoring tool) for our coverage desk.  The refresh was needed to get around the 5 min inactivity logout.  However, that MSP Portal page doesn't indicate if a connection has switched from WAN1 to WAN2, just if total connectivity is down on any Meraki device.  Our WAN2 being a cellular, i.e. expensive, backup connection, staying on that connection for long periods of time can get pricey, so we like to fix the WAN1 issues quickly.  Any ideas on how to accomplish that would be great. 

I've tried pinging the dynamic host name, but that usually doesn't go down for more than a minute or two if the WANs fail over.  And, there is a status e-mail that states this, but it comes in a sea of other status e-mails from Meraki and other products so fishing through that is a massive forest rather than a single screen status indicator.

Seems like such a simple thing, but so far has been difficult to find/create.  SNMP seems like a avenue I should look, but I'm not familiar with setup of an SNMP tool, so something easy would be helpful.

[MattC1]

It has been a while since I last did a MIBwalk of an MX67, but the following OIDs appear to show the up/down status on each of the 5 ports for the MX.  1.3.6.1.2.1.2.2.1.8.1 to 1.3.6.1.2.1.2.2.1.8.5 where a value of 1 = UP, and 2 = DOWN.  There do not appear to be any counters for time in an MX that I have found, sadly.  Uptime counters exist in Meraki switches, just not in MX's or AP's.  For a dual connected device if you were watching these values, you would see if the adjacent device was disconnected.  But this may not tell you there is an upstream issue causing data not to transmit.  But there are similar OIDs that show traffic is passing on the interfaces, if you see a counter is no longer incrementing that would likely be your best option for monitoring issues.  This is provided you don't mind using SNMP and getting into the weeds a little bit.  To play with SNMP use SNMPview 2.5 and/or Paessler SNMP Tester software.  Both are easy to setup.

[rsafadi911]

those oids worked for my mx84 also , how did you find them ? i'm trying to get a list for mx84/mr28 which shows list of oids + what there for

[MattC1]

The OIDS I listed are common ones to SNMP devices of all types.  Usually when I want to know information available from SNMP I will do a MIB walk and display all of the SNMP values for the device and then comb through them for anything that interests me.  Sometimes I'll google the OID to see what it is.  For uptime the MR and MS devices support.  The standard OID for uptime is 1.3.6.1.2.1.1.3.0.  But the MX devices do not respond with a value when polled for an SNMP response.  

[Alex_kiknadze]

Hello guys,

It's been a while since this topic is opened. I wanted to renew it to see if we have any updates, can we see the uptime of MX or MR somehow? Are there any new updates that allow us to see it directly from GUI?

[jimmyt234]

Switches and APs: Yes (Device Uptime - Cisco Meraki Documentation)

Firewalls: No

[MattC1]

MR and MS devices now show uptime in the dashboard.  For example, see below.  MX equipment does NOT show uptime in the dashboard or in SNMP.

Device Uptime

75d 13h 50m

Last device boot: Aug 2 22:30:15 (CDT)

Last boot reason: View in event log