Google and related service blocking by MX 250 Firewall

[ksarker]

I am suddenly facing problem to browse google from my office network and when users trying google it says connection time out and check proxy and firewall setting.

I checked some blocked traffic from logs which indicated content filtering policy (Proxy avoidance and Anonymize) blocking those traffic to resolve dns.google so I removed Proxy avoidance and Anonymize it for short time to check google services and found www.google.com page is not working but gmail and some other google service is working.

So I bring back Proxy avoidance and Anonymize as it was and tried bellow white listing which does not work. Any one please advice how I can move forward to find quick but secure solution?

[Russ_B]

Try changing your "*.google.com" in the allow list to just "google.com".  I had an issue where someone here tried to block netflix.com by adding *.netflix.com to the blocked URL list and it did not work, I had to use "netflix.com" to get it to work.  I assume the allow list works the same way.

Russ