Customer number, where to find in Dashboard

[MarcP]

Sorry for this stupid question, but where do I find my customer number within the dashboard?

Want to create a Ticket directly by phone, but I need to give them my customer number (automatic phone system) before I can talk to a real person.

It´s saying it is 8 digits long and within the "Help" tab.... Well can´t see it.

While staying on the phone and searching for it I could easily opend a case by mail and call them afterwards, but now I want to know where to find it :S

[BrechtSchamp]

On that page!

[MarcP]

unfortunately not... thats the point... Theres only the 4 digit todays passcode

[BrechtSchamp · Accepted solution]

That's strange, it should be just above that:

[MarcP]

OK, so question is not that stupid, its just missing 😞

I´ll open another case for that, Thanks @BrechtSchamp 

[MarcP]

@BrechtSchamp , @AjitKumar can you please check if you have this in every organization?

I just saw now that I can see my number only in some of the organization I´m in...

[BrechtSchamp]

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@MarcP wrote:

@BrechtSchamp , @AjitKumar can you please check if you have this in every organization?

I just saw now that I can see my number only in some of the organization I´m in...

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I do. I also tried with an account that doesn't have "Full" organization access and that didn't seem to influence it. The organization you don't have it in is not a trial is it?

[MarcP]

No, its even the biggest I´m using, with over 400 devices in it...

[AjitKumar]

Me too.

I can see it across all the Organzations and Networks of my clients.

Could you try logging in incognito mode? (Not sure if this help though)

[MarcP]

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@AjitKumar wrote:

Me too.

I can see it across all the Organzations and Networks of my clients.

Could you try logging in incognito mode? (Not sure if this help though)

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nope, same Problem :S

I´ll open a ticket. If they can help and eyplain it I´ll let you know. If you want or Not 😄

[MarcP]

Support:

Hi,

Thank you for contacting Cisco Meraki Support!

Apologies for the inconvenience, this has now been corrected, can you please confirm this on your end.

Regards,

###

Lets see if they will tell me what happend... 😛

[MarcP]

Meraki Support:

So the MCN number on this org was missing completely. Normally the MCN is mapped automatically against an Organisation by tracing the first-applied license to its associated purchase order (by using the end customer MCN on the order). In this Org there are 2 licenses which were moved from other Organisations and it seems the logic to map MCN must have failed and I had to manually override it.

[BrechtSchamp]

Interesting! Thanks for reporting back.

[SimonA1]

@BrechtSchamp 

Hello Brecht,

I have been noticing this problem also.

After logging into dashboard and clicking on the username in the top right corner, I can't see our customer number.

I also can't see a link to submit a new case from the help menu.

The reason I discovered this problem, was because our settings profile won't sync to the iPads anymore. I got an error in the iPad's activity log stating that the required field "UserIdentifier" is missing.  After mentioning this on the forums, they asked me to submit a new case. After I discovered the "case" option was missing, I wen't back to the forums. Then they asked my to give Meraki a call, but I can't without the customer number.

I found that removing the education setting from the profile fixed the settings profile issue, but it may still be required.

Regards,

Simon

[AjitKumar]

Hi

I could also see customer number when clicking the "Drop Down Button" on the Login Name.

[MarcP]

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@AjitKumar wrote:

Hi

I could also see customer number when clicking the "Drop Down Button" on the Login Name.

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