Customer number, where to find in Dashboard

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MarcP
Kind of a big deal

Customer number, where to find in Dashboard

Sorry for this stupid question, but where do I find my customer number within the dashboard?

 

Want to create a Ticket directly by phone, but I need to give them my customer number (automatic phone system) before I can talk to a real person.

 

It´s saying it is 8 digits long and within the "Help" tab.... Well can´t see it.

 

While staying on the phone and searching for it I could easily opend a case by mail and call them afterwards, but now I want to know where to find it :S

1 Accepted Solution
BrechtSchamp
Kind of a big deal

That's strange, it should be just above that:

2019-06-28 10_34_55-Clipboard.png

View solution in original post

15 Replies 15
BrechtSchamp
Kind of a big deal

2019-06-28 10_28_38-Clipboard.png

 

On that page!

MarcP
Kind of a big deal

unfortunately not... thats the point... Theres only the 4 digit todays passcode

 

2019-06-28 10_33_31-Help - Meraki Dashboard.png

BrechtSchamp
Kind of a big deal

That's strange, it should be just above that:

2019-06-28 10_34_55-Clipboard.png

MarcP
Kind of a big deal

OK, so question is not that stupid, its just missing 😞

 

I´ll open another case for that, Thanks @BrechtSchamp 

MarcP
Kind of a big deal

@BrechtSchamp , @AjitKumar can you please check if you have this in every organization?

 

I just saw now that I can see my number only in some of the organization I´m in...

BrechtSchamp
Kind of a big deal


@MarcP wrote:

@BrechtSchamp , @AjitKumar can you please check if you have this in every organization?

 

I just saw now that I can see my number only in some of the organization I´m in...


I do. I also tried with an account that doesn't have "Full" organization access and that didn't seem to influence it. The organization you don't have it in is not a trial is it?

MarcP
Kind of a big deal

No, its even the biggest I´m using, with over 400 devices in it...

AjitKumar
Head in the Cloud

Me too.

I can see it across all the Organzations and Networks of my clients.

Could you try logging in incognito mode? (Not sure if this help though)

Regards,
Ajit
AjitsNW@gmail.com
www.ajit.network
MarcP
Kind of a big deal


@AjitKumar wrote:

Me too.

I can see it across all the Organzations and Networks of my clients.

Could you try logging in incognito mode? (Not sure if this help though)


nope, same Problem :S

 

I´ll open a ticket. If they can help and eyplain it I´ll let you know. If you want or Not 😄

MarcP
Kind of a big deal

Support:

Hi,

Thank you for contacting Cisco Meraki Support!

Apologies for the inconvenience, this has now been corrected, can you please confirm this on your end.

Regards,

 

###

 

Lets see if they will tell me what happend... 😛

MarcP
Kind of a big deal

Meraki Support:

 

So the MCN number on this org was missing completely. Normally the MCN is mapped automatically against an Organisation by tracing the first-applied license to its associated purchase order (by using the end customer MCN on the order). In this Org there are 2 licenses which were moved from other Organisations and it seems the logic to map MCN must have failed and I had to manually override it.

BrechtSchamp
Kind of a big deal

Interesting! Thanks for reporting back.

@BrechtSchamp 

 

Hello Brecht,

 

I have been noticing this problem also.

 

After logging into dashboard and clicking on the username in the top right corner, I can't see our customer number.

I also can't see a link to submit a new case from the help menu.

 

The reason I discovered this problem, was because our settings profile won't sync to the iPads anymore. I got an error in the iPad's activity log stating that the required field "UserIdentifier" is missing.  After mentioning this on the forums, they asked me to submit a new case. After I discovered the "case" option was missing, I wen't back to the forums. Then they asked my to give Meraki a call, but I can't without the customer number.

 

I found that removing the education setting from the profile fixed the settings profile issue, but it may still be required.

 

 

Regards,

 

Simon

 

AjitKumar
Head in the Cloud

Hi

I could also see customer number when clicking the "Drop Down Button" on the Login Name.

 

 

Customer Name.PNG

 

 

 

 

Regards,
Ajit
AjitsNW@gmail.com
www.ajit.network
MarcP
Kind of a big deal


@AjitKumar wrote:

Hi

I could also see customer number when clicking the "Drop Down Button" on the Login Name.

 

 

Customer Name.PNG

 

 

 

 


2019-06-28 11_08_05-Organization overview - Meraki Dashboard.png

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