What happens to an RMA device

[BlakeRichardson]

I had a bunch of MS225 that were RMA'd awhile ago with a fan issue. I was going through our asset inventory and just for a laugh tried adding the returned unit into my inventory to see what would happen.

The Serial number was available as could be added, now I backed off at this point but it got me thinking. When a device is returned via RMA and repaired is the same serial kept or is a new serial number generated? 

Or is the old unit simply sitting in a warehouse somewhere gathering dust before it gets recycled? 

[alemabrahao]

I believe that the serial number is only changed if the logic board is changed, if it is another component such as fans, the serial number is maintained.

[PhilipDAth]

>adding the returned unit into my inventory to see what would happen

Try adding it to a network and see what happens.  That is the real test.  A device serial number can sit in multiple orgs inventory but can only exist in a single network globally.

[DarrenOC]

@PhilipDAth 

>A device serial number can sit in multiple orgs inventory but can only exist in a single network globally.

Really?  Once a serial is claimed it can only surely exist in one Org?

[cmr]

@DarrenOC you will find that you can add an already claimed device to another org, you just can't add it to a network.  It also means that if you leave unused devices in the inventory, but not in a network, someone else can potentially claim them!