CMNA license renewal retirement

[peto]

Hi,

yesterday, I received email with the Subject:  Upcoming Changes to your CMNA License Renewal program

The email says that: 

1. Ongoing CMNA license renewals will retire on December 2nd, 2024 
2. To help you continue to demo Meraki, you will receive one additional 5-year term license that starts on December 2nd 2024. No action is required on your part to receive this renewal.

I have multiple devices and the question is whether all of them receives the new 5y license.

Do you know? The email provided for questions doesnt work neither the FAQ section

thank you

[Thygesen]

I would like to hear more from official channels !!
I have made substantiel private investments in demo equipment, outbuilding my original CMNA setup.

Please enlighten us with the way forward for us dedicated Meraki's ..

[peto]

answer from the support to the original question: If your organization has fewer than 12 devices, you will receive a single license key that covers all the licenses for your organization.

my question just to make sure then was: hi, ok, so if I have 3 MXs, 2 MRs and 1 MS, then all 6 devices will receive the 5y license so all of them will work for next 5years, correct? thank you

and the response: Yes, that's correct

so it looks like we are good 🙂

[Thygesen]

Great news ..

.. But .. no official statement here confirming ?

[NayomiK]

Hi everyone,

The support team's answer was correct! If you have more questions regarding license renewal, contact the mailer cmnalicenses@cisco.com or check our CMNA FAQ.

[peto]

hi, I tried to send an email to the cmnalicenses@cisco.com and I always received the undeliverd message. Looks like the email doesnt work

[NayomiK]

Hi @peto - The support team is currently working to find a solution for the mailer issue.

[ww]

It still doesnt work. Can we still get a 5y lic? And how?

[Seppi · Accepted solution]

I believe, the following email address should work:
cmnalicenses@external.cisco.com.

[LuisR]

FYI, I got these feedback when I opened a support case directly on the Meraki Portal:
"Thank you for your patience! I spoke with the CMNA team and was told that your renewal is staged to take place a week prior to your current expiration date. I will keep this case open and you can message me anytime prior to then and I will also follow up with you to make sure the renewal is successful."
--------------

"I reviewed the case and confirmed with our CMNA Renewal Team that your renewal is still staged and set to be sent to you 7 days prior to your orgs expire date.
The one thing they asked to confirm was the email tied to the org where the CMNA renewal should be sent to as the org is currently blocking support from viewing the Admin list. Based off what we can see it looks like it may be *s.*@*.com, please confirm if that is correct in order for us to ensure the renewal is delivered to you in a timely manner. "