MX-67c WAN Internet access not working

[Tom11]

Hi, I need some help on my MX internet access is not working. I have from my ISP but when I connect it to MX WAN is not showing interest access. If one could help on this. Thank you. 

[RWelch]

MX Uplink Settings 

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[DarrenOC]

Does the link come up if you connect your laptop to the WAN router and configure it with your WAN IP details?

[BlakeRichardson]

This is a great suggestion and one that many people don't realise you can do, it can easily save hours of troubleshooting if the issue is with the ISP and not your equipment. 

Nice one @DarrenOC 

[DarrenOC]

Cheers @BlakeRichardson 

I do try to think of the obvious stuff that I’d try first. But as you say, it’s not obvious to everyone.

[PhilipDAth]

What is the configuration that ISP has given you?

VLAN tag, PPPoE (unauthenticated or username/password), DHCP/Static, etc.

Have you got exactly that configured on the MX?

[Tom11]

ISP has given me a static IP address, and I have assigned the IP address to the MX but still not able to access the internet.   

[Shubh3738]

Do you connected to that internet while give that static ip address directly in single laptop?

If yes, then check the vlan section and make sure you enabled the dhcp for that vlan i d!

[alemabrahao]

What message is being displayed on the local status page?