Meraki Community

MJAIN

It is claimed unit. How do I reset the unit.

rhbirkelund

If you simply need to factory reset the device, there a pinhole where you can reset it using a bobby pin, paper clip, whatever.

If it's because you have bought an MX68W that is currently already claimed to a Dashboard, you'll need to reach out to whoever sold you the unit and have them unclaim it from their Meraki Organization.

LinkedIn ::: https://blog.rhbirkelund.dk/

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MJAIN

Thank you. So resetting will not help.

KathleenJ

No resetting will not help at all. The device needs to be unclaimed from the organization that it was purchased from (support will not unclaim a device). After it is unclaimed you will need to create a dashboard account and obtain a license in order for the device to work. Your best bet might be to return the unit and get your money back.

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MarkBrown

I you are looking to have it unclaimed from another Org not your own a reset will not help you.

If you are looking to factory reset follow this link:

https://documentation.meraki.com/General_Administration/Support/Resetting_Cisco_Meraki_Devices_to_Fa...

alemabrahao

Did you buy the MX second hand?

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

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