Missing some options on newly enrolled iPads

MrDavo
Here to help

Missing some options on newly enrolled iPads

Hi All,

 

I have inherited Meraki MDM (Legacy) at my workplace. 

 

On existing iPads I see the following options available -

 

Capture X.JPG

 

The 'Clear Activation Lock' feature is particularly handy for resetting iPads when people have forgotten their Apple ID.

 

However when I enroll new iPads (primarily AppleCare+ replacements) I am not seeing all options available. Instead I only see a sub-set of commands -

 

Capture Y.JPG

 

Finally during the setup of new iPads I do not see the customary 'Remote Management' screen, which is normally presented prior to entering an Apple ID (on the iPad). Instead I first need the end user to enter an Apple ID, and then from settings I must manually install a Management Profile.

 

Can anybody offer any insights into why I am seeing different options (as shown above)?

 

Kind Regards,

 

Davo

3 REPLIES 3
vassallon
Kind of a big deal

@MrDavo 

 

Are you applying DEP profiles to the iPads?

 

I would look at System Manager and look at DEP under manage and make sure the serial numbers are listed and have profiles assigned.

 

https://documentation.meraki.com/SM/Device_Enrollment/Apple_Device_Enrollment_Program_(DEP)

Found this helpful? Give me some Kudos! (click on the little up-arrow below)

@MrDavo  It sounds like your new devices are not enrolled in DEP. 

T1
Building a reputation

You need to check for those device in DEP section in MDM and apply settings before you activate them. If they are not there, try adding them via Apple Business portal. If that fails, you can manually add them to DEP via Apple Configurator 2 app. Apple unfortunately doesn't always add warranty replacement devices to your DEP account.

Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels