Meraki Systems Manager installation on Windows Server 2016 or 2019?

[jbright]

Does the Meraki Systems Manager agent (the latest being version 4.0) support MS Windows Server 2016 or higher?

When I try to install it on Server 2016 or Server 2019, I get the following error:

I have opened a TAC case and the TAC engineer keeps repeating that the agent is not supported on Windows 10 21H1 (and prior). I get that it does not support older versions of Windows 10. Does this apply to the Server 2016+ OS?

[alemabrahao]

The documentation doesn't explicitly mention whether this applies to Windows Server 2016 or higher, but the answer is probably no.

https://documentation.meraki.com/SM/Other_Topics/Systems_Manager_FAQ#:~:text=What%20platforms%20does....

[jbright]

The data sheet for the Meraki Systems Manager specifically says that Server 2016+ is supported. 

Systems Manager Datasheet 

Look at page 6 of the datasheet.

[alemabrahao]

I understand, so you already knew the answer, did you try to download the agent directly from the server?
Does your server have the latest updates installed?

[jbright]

I have tried to load the agent directly on machines running Server 2016 and Server 2019, all patched to the latest versions. I get the same error message. It appears the 4.0 agent does not understand that Server 2016+ is not Windows 10, even though they share a lot of the same code under the hood. The other question is when was the SM data sheet written, there is no date on it.

[alemabrahao]

Have you tried with another version of SM?

[jbright]

I would if I could, but the Meraki Dashboard will only allow me to download the latest version, which is 4.0

[alemabrahao]

You can under Systems Manager > Configure > General.

[jbright]

Thanks for that advice! I downloaded version 3.8.2 and it installed with no issue on Server 2019. So it appears that version 4.0 may have a bug or it no longer supports Server 2016+

[alemabrahao]

Great to know. 😄

[RaphaelL]

https://documentation.meraki.com/SM/Device_Enrollment/Systems_Manager_Agent_Release_Notes

• [Update] Dropped support for operating systems: Win10 21H1 (and prior) and macOS Mojave 10.14 (and prior).

That is probably the reason why even tho there is no mention of Windows Server.

[ConnorL]

Hey @jbright ,

Thank you for bringing this up, the warning you're seeing is correct - version 4.0+ of the agent requires Windows 10 22H2 (OS build 19045) and above or Windows Server 2022.

I have asked the team to update the Supported Operating Systems KB to reflect this, there's also a request to improve the error that is displayed (to include a specific callout for Windows Server). For Windows Server 2016/2019, you'll need to remain on agent version 3.8.2. 

Cheers,

Connor