Meraki System Manager add User error "THE ACCOUNT NO LONGER EXIST"

[shlomoi]

Hi ,

I'm trying to connect my Windows pc  to SM but I'm getting an error message.

THE ACCOUNT NO LONGER EXIST
I need to create a special user or the organization is enough.

Thanks 

[double_virgule]

If the account does exist on the same organization that you are trying to access, then I think this is likely a bug and should be reported via a case to the Cisco Meraki team. 

[PhilipDAth]

What authentication method is your Systems Manager configured to use?  Meraki Accounts, Active Directory, Entra ID, ?

Wherever it is pointing - thate place does not believe that the account exists.

[PaulF]

@shlomi The first screenshot that you show is Administrators

For User Authentication, you need to provision *owners* in Systems Manager > Owners

Create a couple of owners, ensure that Systems Manager > general > End user authentication is set to Meraki Managed Accounts, test, and let us know if successful

[shlomoi]

Hi, thanks, it works and now my computer is connected to SM.
I have another question. How do I change the type of an existing network to the type of EMM? Currently the network is on mode combined and I want to change to EMM mode.

thanks