Importing App not working

[BobMacco]

Hi All,

I have been trying to import the app Scootle into my network.  I can choose which VPP account to import from, and then I can select the app (there are 150 licenses available) but when I hit import Meraki no longer asks me to save and nothing happens.

[merakichamp]

hi @BobMacco  maybe if you can follow the link of below of one with the almost similar issue  you may also be assisted 

https://community.meraki.com/t5/Endpoint-Management-Systems/Import-from-VPP-greyed-out-In-Manage-gt-...

[BlakeRichardson]

@BobMacco  I've used the import function a couple of times however I find manually apps has always worked for me. 

[BobMacco]

Hi,

Thanks for your reply.  when I click import I can then select the licensed iOS option and I can then choose my network and I can then also select the app I want to import.  When I then click import after that the import window closes.  What used to happen after that was a small window with "cancel" or "save" would pop up, then the new app would be in the list.  The "cance" or "save" pop up now does not appear.

[merakichamp]

@BobMacco  in that case you will have to contact support team and sort out that issue for you

[vassallon]

@BobMacco 

I know that sometimes when I add a new app, it doesn't always show up but if I scroll to the bottom of the page the save button is there.

[BobMacco · Accepted solution]

Hi, thanks.  I tried this optuon and it still didn't do anything.  I have now gone through the "add App" button instead.