How to remove old devices that are physically inaccessible anymore

[Kanjiro]

Hi,

On our Meraki MDM dashboard we see a number of old devices that are physically inaccessible anymore.

We tried deleting them multiple times but they show up again after few days. Then we tried method described here https://documentation.meraki.com/SM/Device_Enrollment/Uninstalling_Systems_Manager_and_Removing_Mana... . But, still the devices come back.

How to remove them for good from MDM?

Many thanks!

[ConnorL]

Hello @Kanjiro ,

If you no longer have access to the device(s), you have two options:

• Move the old devices to a new network, ensure they're checking in - then after 24hrs delete the new network. This should prevent the old devices from re-enrolling into the correct network as they will have updated their configuration with the new network ID
  • This does usually work, but sometimes if the device(s) aren't checking in regularly they may not update the network ID, if so, try the option below
• Alternatively, move all existing SM devices to a new network (excluding the old ones you wish to remove)
  • You'll need to recreate your apps & configurations, so this may be a little destructive if you have a lot of them

Cheers,

Connor