Wallpaper not installing via a profile appears as unknown payload

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Wallpaper not installing via a profile appears as unknown payload

As the subject says, it stopped working about a year ago. 

At the moment I am installing manually, but it is just a pain and I do need to get this fixed.

Something is being sent to the iPads. If I go into General > VPM & Device Management > Meraki Systems Manager > More details. I can see that Wallpaper is listed under Unknown Payloads.

I have searched the forums and I found similar posts in 2017 & 2019, but there is no resolution and it appeared to start working again a few days later.


This is happening on the 9th Gen iPad and I am using the latest iOS - also happened on previous versions.


Please help me



Meraki Employee
Meraki Employee

Hello @Deborah,


So wallpapers on iOS are actually a one-time command, rather than a static payload so to speak. When a wallpaper payload is configured, we actually send the device a SettingsCommand.Command.Settings.Wallpaper command that details the image to use.


For more information, see: https://developer.apple.com/documentation/devicemanagement/settingscommand/command/settings/wallpape...


I would recommend opening a support case though so we can dig a little deeper into the issue - I'm aware of an issue when you have a wallpaper but are using Shared iPad, so it may be similar depending on your configuration. 




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