Can't load from m.meraki.com on Lenovo laptops

Solved
MichaelZopes
Here to help

Can't load from m.meraki.com on Lenovo laptops

Getting error messages stating laptop isn't supported, but I don't see any logs to pull.  Any ideas?

 

Michael Zopes
1 Accepted Solution
BlakeRichardson
Kind of a big deal
Kind of a big deal

Do you get this error while trying to install the profile or the agent? 

 

Also do you have enough SM licenses available?

 

Have you looked at this documentation as there are multiple way to enrol a Windows device.

 

https://documentation.meraki.com/SM/Device_Enrollment/Windows_Enrollment

If you found this post helpful, please give it Kudos. If my answer solves your problem, please click Accept as Solution so others can benefit from it.

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8 Replies 8
BlakeRichardson
Kind of a big deal
Kind of a big deal

What version of Windows are the devices running? 

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MichaelZopes
Here to help

Windows 11 with the latest patches.  2 different versions of Lenovo.  One was a P14 and the other a  P15

 

Michael Zopes
BlakeRichardson
Kind of a big deal
Kind of a big deal

Do you get this error while trying to install the profile or the agent? 

 

Also do you have enough SM licenses available?

 

Have you looked at this documentation as there are multiple way to enrol a Windows device.

 

https://documentation.meraki.com/SM/Device_Enrollment/Windows_Enrollment

If you found this post helpful, please give it Kudos. If my answer solves your problem, please click Accept as Solution so others can benefit from it.
MichaelZopes
Here to help

I have 5-10 licenses available.  Will read link and try to see if that works.  

Michael Zopes
MichaelZopes
Here to help

I ended up going to the enroll.meraki.com and was able to load.  Thanks.

Michael Zopes
BlakeRichardson
Kind of a big deal
Kind of a big deal

Great, glad you were able to solve it.

If you found this post helpful, please give it Kudos. If my answer solves your problem, please click Accept as Solution so others can benefit from it.
ConnorL
Meraki Employee
Meraki Employee

What browser are you using? Mind sending over the full user agent? https://www.whatsmyua.info/

 

E.g. Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36

MichaelZopes
Here to help

It will be next week till I get back to the office where the laptops are at.  Will post then.

Michael Zopes
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