All hardware disappeared from phone app and Web login

[kami1]

I can't submit a trouble ticket because it requires me to select hardware and I can't readd the hardware. 

I need contact from support please.  I need help please! Thank you I can't manage my network.

[alemabrahao]

Guys, this seems to be a widespread thing, I think you should contact support directly.

https://meraki.cisco.com/meraki-support/overview/

[CarolineS]

I've also reached out to my contact in Go Support to please reply to these threads. I anticipate a Monday pacific time response, though; they don't have 24/7 coverage (as far as I know).

Cheers!

[PhilipDAth]

Could you get someone to update the Meraki status page to acknowledge there is an issue "under investigation"?

https://status.meraki.net/

[CarolineS]

I've requested that as well! However, it seems this issue isn't affecting ALL Go installs, just some. So we'll see how they decide to handle it. 

[PhilipDAth]

This is the link that you use to open a support case when you cant log in to create a support case.  🙂

https://meraki.cisco.com/meraki-support/open-a-support-case/

[JessicaA]

Please call Meraki Enterprise support if you are unable to create a case using the link provided by PhillipDAth. They can create a ticket for you and forward it to the Meraki Go team. Meraki Enterprise support is available 24/7. Meraki Go support will reply when they are available, Monday through Friday from 7 am to 4 pm CST. 

[PhilipDAth]

To build on @JessicaA 's answer, you can find the phone numbers at the bottom of this page.  Just select your country.

https://meraki.cisco.com/meraki-support/overview/

[EAzevedo · Accepted solution]

Hello everyone,

I want to start apologising for the delay, but as stated on our Documentation, Meraki Go support hours are Monday - Friday: 7am-4pm CST, so it is unfortunate that this issue happened outside of that window.

I'm glad to report that the issue was fixed internally, and that a few users confirmed that they can now see their devices and configuration as usual.

For any new issue, now that the proper access is back, kindly proceed to open cases as regular process.

Thank you very much for your patience on this.