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Disable factory reset protection

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Getting noticed

Disable factory reset protection

Hi,

 

Is it possible to disable the factory reset protection in Android? I understand that it is to prevent someone from wiping the phone and using it if stolen but when I reset a device because someone has left the company, I am unable to use the device again without knowing the users google account password (if they have added a google account) to unlock the phone after reset.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Meraki Employee

Re: Disable factory reset protection

@JoshH Good news! For all new devices enrolling in Android for Work, factory reset protection is automatically disabled. This was a fairly recent change in SM!

11 REPLIES 11
Conversationalist

Re: Disable factory reset protection?

We've experienced this issue also. I've had to have a manufacturer (Samsung) to unlock the Factory Reset Protection on devices.

Highlighted
Getting noticed

Re: Disable factory reset protection?

Would be great if we could have an option to turn it off in Meraki SM?

Kind of a big deal

Re: Disable factory reset protection

I've had this happen on some low end Samsung phones a while ago.  I don't exactly recall how know, but we did a local level recovery and used the ADB command from memory (a process you use for an un-bootable corrupted phone).

Meraki Employee

Re: Disable factory reset protection

@JoshH Good news! For all new devices enrolling in Android for Work, factory reset protection is automatically disabled. This was a fairly recent change in SM!

Getting noticed

Re: Disable factory reset protection

Good to hear!

 

How recent was the change? 

 

Thanks

Conversationalist

Re: Disable factory reset protection


@JoshH wrote:

Good to hear!

 

How recent was the change? 

 

Thanks


Echoing Josh's sentiment and question! Would be good to know so I can gauge what devices I have where FRP has been disabled. Is there an indication on the dashboard I can examine Melissa?

Meraki Employee

Re: Disable factory reset protection

It looks like the change happened on 11/29/17 - any devices using version 4.0.1 of the SM App should have this automatically disabled.

 

 

New here

Re: Disable factory reset protection

Unfortunately, this doesn't work for us.  SM 4.0.10 still effectively bricks our Galaxy Tabs if we erase them from Meraki or from the recovery boot mode.

Kind of a big deal

Re: Disable factory reset protection

@Melissa Thats good news, its a shame Apple hasn't come to the party. We had a user leave and not disable find my iphone on their iPhone so it was activation locked. We had to provide proof to purchase to a special team at Apple to get the lock removed.

 

The whole process took over a week. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Meraki Employee

Re: Disable factory reset protection

@BlakeRichardson - oh no, that sounds like a huge hassle!

 

There are some tools Apple has made available to help in this process. The first is "Activation Lock Bypass" - it's available on the device page under Mobile Security. The device does need to be enrolled in DEP and have Supervised settings applied for this to work! 

Screen Shot 2018-07-17 at 11.42.33 AM.png

 

You can also prevent users from logging in with personal icloud/itunes accounts on a device...but usually folks want to allow end users to do this to back up their devices or download personal apps. If you did want to block this, it's under Restrictions> ios restrictions (supervised)> "Allow modifying account settings"

 

It didn't sound like this was an issue in your case - but like Android, you can also prevent users from factory reseting the device under Restrictions>ios restrictions (supervised)> "Allow Erase All Content and Settings"

 

Hope that helps in the future!! 

Just browsing

Re: Disable factory reset protection?

What contact info for samsung did you use. This would be helpful as this happened on 16 of our classroom SM-T580's we are updaing. The account we used to enroll is no longer as we switched domain names last year. We are able to use an alias with the old name but that does not work.

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