You've probably already checked but, have you gone into the Meraki SM app > Configuration > and checked that there is a green tick next to AFW Account? If there's an orange triangle you need to click on it to activate and then wait a while. Once thats activated apps should start to download. ... View more

I often get this when enrolling new devices - I end up just leaving them for a while and it usually goes through.    But If it's still not working I make sure I have gone to the play store for work https://play.google.com/work Logged in with the same account that's linked to meraki SM (under Organisation > MDM > Android Enterprise) In the play store I check that the app is approved choosing 'Keep App Approved' under approval settings.    You can then go into the meraki SM dashboard and 'reinstall missing' apps under the device.   ... View more

@Andrewwrote: I am having a recurring error that prevents me from approving apps. I select the app, scroll down, select approve. It begins to process then has a error pop-up: Approve Permissions > Error approving app.  This probably low hanging fruit, but I don't know why it would be different from one app to another.   Thanks Hi @Andrew,   I have had this problem before - to approve the app you need to go to https://play.google.com/work/ logged in with the google account that was linked to your meraki SM (find this under Organisation > Configure > MDM > Under the android for work section).    Once logged in, find the app in the play store and click approve.   Give it an hour or so and it should be approved and ready to download on your devices. If not, then try syncing AFW apps in the meraki dashboard (under systems manager > MDM > Apps > Accounts)   ... View more

@Uberseehandelwrote: I have just quickly checked where the control thinks I login from.   Taking 394 location values and using a great circle distance measurement calculation the error distribution is:   Kilometres      Frequency   0 -  10             65  11 -  60              1  61 - 110            321 111 - 160              1 161 - 210              0 211 - 260              2 261 - 310              1 310 - 360              3   So the error distribution is -   <   10 km -  16.5 % <  110 km -  81.5 % <  210 km -  82.0 % <  360 km - 100.0 %   The reasons for these large errors are probably caused by -   the ISP having to find dynamic IPv4 addresses where it can, rather than within their exchange based scheme Meraki not having access to the best available location information So IPv6 may come sooner than expected, even in fuddy-duddy UK.   It seems silly for Meraki to report that I accessed the controller from, say, Manchester, a city I have not visited for 20 years. Probably better not to report unreliable locations. 😎       Login info is generally gathered via IP so does as you say tend to be quite innacurate. Systems Manager client location however when gathered via GPS is normally accurate but the text above the map shows somethig out of date (sometimes from a few days orr weeks ago) ... View more

@Mike_YMCAMIDTNwrote: https://documentation.meraki.com/SM/Profiles_and_Settings/Samsung_KNOX Thanks for those, have previously had a read of them before. I dont think its the devices as it isn't limited to just samsung knox or even android devices - the dashboard just isn't updating properly for devices sometimes.   I had  similar issues with the dashboard pushing profiles after the profiles had been deleted ( it was even pushing the deleted profiles to devices enrolled after the profiles were removed) Meraki support Solution was to abandon the network, create a new one and transfer all the devices to a new network (which thankfully worked!). I might have to do it again with this issue I think its another dashboard bug...   Thanks for your help @Mike_YMCAMIDTN  :)   @Melissa Do you have any ideas? ... View more

All knox is doing is preventing the user from turning location off - we also have devices that do not have knox KCC enabled (we didn't want to pay for knox KCC licenses if they weren't needed) that are experiencing the same issue. ... View more

I dont think its an issue with the devices - its says updating  but the dashboard still shows an old map location  ... View more

You will need to re-enroll using the afw#meraki option enter the new users credentials when you enroll?   I have been locked out by factory reset protection before but was unable to unlock it using the previous users personal Google account. Apparently since more recent systems manager versions factory reset protection has been disabled. https://community.meraki.com/t5/Endpoint-Management-Systems/Disable-factory-reset-protection/m-p/11128#M1378   Do you get the factory reset protection screen when you boot and try to set up the device?    ... View more

@Mike_YMCAMIDTNwrote: I've also found out that if the Ipad isn't  in the unlocked state ( on the homescreen)  that it will not always communicate fully with Meraki  this is mainly for Profile/setting updates , so i would assume it would be the same for GPS location   I know that that can be an issue with iOS - iPads seem to be fine for us (though still have the location text / map issue in dashboard) - this is with Samsung android devices - we even have knox enabled to force GPS location to remain on on the devices.   I have tried all the usual browser related tricks, refreshing, clearing cache, different browser etc. and it does say that the device has been updated via GPS within the last couple of minutes but the map on the dashboard just doesn't update. ... View more

@Mike_YMCAMIDTNwrote: yup just got the same thing,,,, it does show where my Ipad is but other than that nothing,, I wonder if its just a Communication Error with Meraki and Google,,   Maybe @Melissa could shed some light on this issue    I am also getting it where it reports that it was 'updated via gps 1 minute ago' but it has definitely not updated on either the text or on the map.   Seems to be a meraki dashboard or SM app issue? ... View more

@Mike_YMCAMIDTNwrote: @JoshHwrote: I'm talking about when the location is updated by GPS - the location text seems to sometimes be completely different to the location shown on the map below it This is a online Ipad right now in Hendersonville,Tn  but shows Memphis ,, and in most cases i see this when on a Hotspot/Mobile Network  @Mike_YMCAMIDTN I see that in your screenshot though it shows that the device has been located via its IP address (via IP, updated less than a minute ago) - I understand completely that this won't be accurate. However when I get it located via GPS, the map location is very accurate (often within a few meters) but the text above the map could be somewhere completely different - sometimes it's in a different country because it doesn't seem to always update when the map does. ... View more

I'm talking about when the location is updated by GPS - the location text seems to sometimes be completely different to the location shown on the map below it ... View more

Hi, I am having this problem also, clicking the AFW link in settings in the SM app does nothing. It just says its activating then closes but the AFW icon remains as an orange triangle.   I also am having an error approving new apps from the Meraki dashboard, I just get 'Error Approving App'.   Under MDM settings i have got a meraki managed android for work account enrolled - Should I try unrolling and re enrolling? Will this break anything already enrolled with AFW accounts?   Thanks! ... View more