bad gateway while getting network client events

[Ozgur]

I'm trying to get network client events through the dashboard api. Most of the time, the request returns a 502 response after waiting around 60 seconds. Other times, it returns the response in around 1 second. I've tried with different values of "perPage" parameter and the result is the same. 

Anyone having a similar issue?

[Nash]

I tested this on the following shards, with tries over about 15 minutes just in case:

n205 (502 - bad gateway repeatedly)

n10 (success)

n218 (502 - bad gateway repeatedly)

On the 502 shards, getOrganizationNetworks and getNetworkClients work just fine. No issues at all.

But getNetworkClientEvents timed out over multiple tries. Attempts were between 0255 - 0310 UTC.

[BrechtSchamp]

Bad gateway on n248 and n270 too it seems.

[PhilipDAth]

Time for someone to open a support case.

[Ozgur]

I did. They're investigating.

[Nash]

Thank you for doing the hard part, @Ozgur 

[bly]

Can confirm we started seeing these errors on shard n185 today during a deployment.

We started receiving HTTP 502 errors beginning at UTC 2020-01-29T23:52:36.8973977Z.

Further attempts started working around 2020-01-30T06:29:40.0682225Z UTC - so it would have been fixed sometime between those two times.

Hope this helps - I've also logged a case.

[Seshu]

Hello @bly @Ozgur @Nash @PhilipDAth @BrechtSchamp 

Let me know if you are still seeing any failed replies. Also, please let me know the ticket number. I can check the case and bug status and give an update on this thread.

Let me know if you have any questions.

Regards,

Meraki Team

[jetaylor]

Im also getting repeated 502 bad gateways. have been since mid last week... anyone else have updates?

[Ozgur]

Sorry its been a while but I hadn't seen the messages here. This is my case number: 

04803033

It seems that this endpoint might have these issues by design, and it will be deprecated in favor of "network events" endpoint.

[OYVIND]

Im having the same issue when using getNetworkClientTrafficHistory

https://developer.cisco.com/meraki/api/#/rest/api-endpoints/clients/get-network-client-traffic-histo...

some of the clients show up on the Meraki dashboard with traffic. However, when trying to get the data, I get "502 bad gateway". 

Note that this works for most clients. 

[BrechtSchamp]

@Seshu Well I didn't open a ticket as I was just trying to help @Ozgur . I can tell you that the issue is still there for me though.

@bly and @Ozgur , I think you opened cases, can you share the case IDs with @Seshu ?

[pierreb]

Same for me since today I m getting lot's of 502 errors. I never had those before, when I run the program again, most of the time they disappear but it's ennoying.

[ClusterNet]

I am also seeing these errors occur. Has there been any update on either a fix or workaround??

[OYVIND]

hi. I managed to work around this by using the startingAfter parameter (although documentation says that client should not use this). It seems that if I don't do it, Meraki will try to do a full extract. Some of the clients with highest traffic causes it to crash