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bad gateway while getting network client events

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bad gateway while getting network client events

I'm trying to get network client events through the dashboard api. Most of the time, the request returns a 502 response after waiting around 60 seconds. Other times, it returns the response in around 1 second. I've tried with different values of "perPage" parameter and the result is the same. 

 

Anyone having a similar issue?

12 REPLIES 12
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Kind of a big deal

Re: bad gateway while getting network client events

I tested this on the following shards, with tries over about 15 minutes just in case:

 

n205 (502 - bad gateway repeatedly)

n10 (success)

n218 (502 - bad gateway repeatedly)

 

On the 502 shards, getOrganizationNetworks and getNetworkClients work just fine. No issues at all.

 

But getNetworkClientEvents timed out over multiple tries. Attempts were between 0255 - 0310 UTC.

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Kind of a big deal

Re: bad gateway while getting network client events

Bad gateway on n248 and n270 too it seems.

Kind of a big deal

Re: bad gateway while getting network client events

Time for someone to open a support case.

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Re: bad gateway while getting network client events

I did. They're investigating.

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Kind of a big deal

Re: bad gateway while getting network client events

Thank you for doing the hard part, @Ozgur 

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Here to help

Re: bad gateway while getting network client events

Can confirm we started seeing these errors on shard n185 today during a deployment.

We started receiving HTTP 502 errors beginning at UTC 2020-01-29T23:52:36.8973977Z.

 

Further attempts started working around 2020-01-30T06:29:40.0682225Z UTC - so it would have been fixed sometime between those two times.

 

Hope this helps - I've also logged a case.

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Meraki Employee

Re: bad gateway while getting network client events

Hello @bly @Ozgur @Nash @PhilipDAth @BrechtSchamp 

 

Let me know if you are still seeing any failed replies. Also, please let me know the ticket number. I can check the case and bug status and give an update on this thread.

 

Let me know if you have any questions.

 

Regards,

Meraki Team

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Conversationalist

Re: bad gateway while getting network client events

Im also getting repeated 502 bad gateways. have been since mid last week... anyone else have updates?

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Re: bad gateway while getting network client events

Im having the same issue when using getNetworkClientTrafficHistory

 

https://developer.cisco.com/meraki/api/#/rest/api-endpoints/clients/get-network-client-traffic-histo...

 

some of the clients show up on the Meraki dashboard with traffic. However, when trying to get the data, I get "502 bad gateway". 

 

Note that this works for most clients. 

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Kind of a big deal

Re: bad gateway while getting network client events

@Seshu Well I didn't open a ticket as I was just trying to help @Ozgur . I can tell you that the issue is still there for me though.

 

@bly and @Ozgur , I think you opened cases, can you share the case IDs with @Seshu ?

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New here

Re: bad gateway while getting network client events

Same for me since today I m getting lot's of 502 errors. I never had those before, when I run the program again, most of the time they disappear but it's ennoying.

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Conversationalist

Re: bad gateway while getting network client events

I am also seeing these errors occur. Has there been any update on either a fix or workaround??

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