Paessler PRTG

[CoreyDavoll1]

Does anyone out there use the Paessler PRTG Meraki sensor?  I've had it setup for a while without much issues but yesterday I started getting alerts that both wan interfaces on random MX's were in a failed state.  This seems to be cycling through all our MX's 1 to 2 at a time.  I've engaged their support and am waiting to hear back but from the logs it looks like the api is returning the failed state.

Below is a snippet from their log

[{"networkId":"L_586030901511592891","serial":"Q2YN-GQZV-VK8K","model":"MX85","highAvailability":{"enabled":false,"role":"primary"},"lastReportedAt":"2024-11-13T17:35:25Z","uplinks":[{"interface":"wan1","status":"failed","ip":"50.220.75.194","gateway":"50.220.75.193","publicIp":"50.220.75.194","primaryDns":"208.67.222.222","secondaryDns":"208.67.220.220","ipAssignedBy":"static"},{"interface":"wan2","status":"failed","ip":"131.239.184.74","gateway":"131.239.184.73","publicIp":"131.239.184.74","primaryDns":"208.67.222.222","secondaryDns":"207.67.220.220","ipAssignedBy":"static"}]}]
2024-11-13 18:00:38.552508 DEBG TId 5264 Result of Sensor 20521> Uplink Q2YN-GQZV-VK8K
2024-11-13 18:00:38.552508 DEBG TId 5264 Result of Sensor 20521> - wan1 has status failed
2024-11-13 18:00:38.552508 DEBG TId 5264 Result of Sensor 20521> - wan2 has status failed
2024-11-13 18:00:38.552508 DEBG TId 5264 Result of Sensor 20521> Requesting device statuses
2024-11-13 18:00:39.169841 DEBG TId 5264 Result of Sensor 20521> 200 OK

[BlakeRichardson]

I was never able to get this working reliably myself. FYI if you aren't aware PRTG has changed from perpetual licensing to a subscription model with many customers seeing large increases. Paessler was sold to a private company hence the license changes

[MartinS]

I'm no expert on PRTG logs, but to me that reads like Meraki are reporting the interfaces as failed? No sign of this on the Meraki dashboard?

[CoreyDavoll1]

That's how I interpreted it too.  Dashboard looks fine.

[MartinS]

@CoreyDavoll1 If you want I'd happy to give you access to our service observability platform which you can integrate in with Meraki and see if it gives you similar results? Drop me a private message if this sounds interesting and we'll organise from there.