Paessler PRTG

[CoreyDavoll1]

Does anyone out there use the Paessler PRTG Meraki sensor?  I've had it setup for a while without much issues but yesterday I started getting alerts that both wan interfaces on random MX's were in a failed state.  This seems to be cycling through all our MX's 1 to 2 at a time.  I've engaged their support and am waiting to hear back but from the logs it looks like the api is returning the failed state.

Below is a snippet from their log

[{"networkId":"L_586030901511592891","serial":"Q2YN-GQZV-VK8K","model":"MX85","highAvailability":{"enabled":false,"role":"primary"},"lastReportedAt":"2024-11-13T17:35:25Z","uplinks":[{"interface":"wan1","status":"failed","ip":"50.220.75.194","gateway":"50.220.75.193","publicIp":"50.220.75.194","primaryDns":"208.67.222.222","secondaryDns":"208.67.220.220","ipAssignedBy":"static"},{"interface":"wan2","status":"failed","ip":"131.239.184.74","gateway":"131.239.184.73","publicIp":"131.239.184.74","primaryDns":"208.67.222.222","secondaryDns":"207.67.220.220","ipAssignedBy":"static"}]}]
2024-11-13 18:00:38.552508 DEBG TId 5264 Result of Sensor 20521> Uplink Q2YN-GQZV-VK8K
2024-11-13 18:00:38.552508 DEBG TId 5264 Result of Sensor 20521> - wan1 has status failed
2024-11-13 18:00:38.552508 DEBG TId 5264 Result of Sensor 20521> - wan2 has status failed
2024-11-13 18:00:38.552508 DEBG TId 5264 Result of Sensor 20521> Requesting device statuses
2024-11-13 18:00:39.169841 DEBG TId 5264 Result of Sensor 20521> 200 OK

[BlakeRichardson]

I was never able to get this working reliably myself. FYI if you aren't aware PRTG has changed from perpetual licensing to a subscription model with many customers seeing large increases. Paessler was sold to a private company hence the license changes

[MartinS]

I'm no expert on PRTG logs, but to me that reads like Meraki are reporting the interfaces as failed? No sign of this on the Meraki dashboard?

[CoreyDavoll1]

That's how I interpreted it too.  Dashboard looks fine.