Wrong Licenses Ordered

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merakichamp
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Wrong Licenses Ordered

Dear Community

 

We made a purchase recently of Meraki switches 4 qty  for our client  MS120-24-HW and licenses LIC-MS120-24P-3YR

 

unfortunately, the Licenses part number were wrong as they cannot support the Hardware

 

the correct part number should be LIC-MS120-24-3YR

 

However, the client has already claimed the licenses in the dashboard

 

Is it possible  to change the licenses and accord the right licenses without asking the client to make a new purchase?

 

 

 

1 Accepted Solution
KarstenI
Kind of a big deal
Kind of a big deal

2 Replies 2
KarstenI
Kind of a big deal
Kind of a big deal

DarrenOC
Kind of a big deal
Kind of a big deal

As pointed out, unclaim and RMA as quickly as you can.

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
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