Licensing RMA

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Israel206
Conversationalist

Licensing RMA

I incorrectly ordered several licenses that I don't need.  Is the RMA process for licensing that same as HW and initiated through dashboard?  

1 ACCEPTED SOLUTION
SoCalRacer
Kind of a big deal

I think it depends on if you have applied the licenses. I would assume unused applies to the 30 day return policy. If they have been applied I believe you can undo them. Not sure if the 30 day return policy applies then though.

 

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines...

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6 REPLIES 6
SoCalRacer
Kind of a big deal

I think it depends on if you have applied the licenses. I would assume unused applies to the 30 day return policy. If they have been applied I believe you can undo them. Not sure if the 30 day return policy applies then though.

 

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines...

Nash
Kind of a big deal

Try it through the dashboard. If that doesn't work, and support can't help, then you may need to contact your reseller and work with them and your Meraki account rep.

PhilipDAth
Kind of a big deal
Kind of a big deal

You should definately contact your reseller and do this via your reseller.

We've RMA'd licenses when we mistakenly ordered the non PoE license for a PoE switch.

 

If you still can (within 7 days), then undo the claiming:

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines...

 

Then open a ticket to get the RMA started, or go through your reseller, they may do it for you.

timeshimanshu
Getting noticed

Contact your Meraki reseller for the same.

Agreed, you'll normally need approval through the AM at Cisco/Meraki for this as well, so all needs to be done step by step back through the channel so the AM can approve the RMA for you.

 

 

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