Wrong Licenses Ordered

[merakichamp]

Dear Community

We made a purchase recently of Meraki switches 4 qty  for our client  MS120-24-HW and licenses LIC-MS120-24P-3YR

unfortunately, the Licenses part number were wrong as they cannot support the Hardware

the correct part number should be LIC-MS120-24-3YR

However, the client has already claimed the licenses in the dashboard

Is it possible  to change the licenses and accord the right licenses without asking the client to make a new purchase?

[KarstenI · Accepted solution]

This discussion may help you:

https://community.meraki.com/t5/Dashboard-Administration/Licensing-RMA/td-p/53022

Don't wait too long.

[DarrenOC]

As pointed out, unclaim and RMA as quickly as you can.