Earlier today I unboxed my first Meraki Go and have ran into a major issue. I created an account on the Meraki Dashboard and when I went to add the new router I received a message that said that the router needed to be added to the Meraki Go Dashboard. I went to the Meraki Go Dashboard website, it required me to create a new account there, I created a new account there using the same email address, and was able to add the device. I logged back in an hour later and receive this message.
Your Meraki Dashboard credentials do not work for Meraki Go. You must log in with a Meraki Go account
When I go back to the Meraki dashboard it gives me this message when I attempt to login:
Your Meraki Go networks can only be managed from the mobile app. Download the Meraki Go app on your mobile device and log in using this account.
I download the Meraki Go app and receive the same message as the Meraki Go site. Does anyone have any suggestions on how to resolve this issue? I'm stuck in a revolving door of one side blaming the other as to why you can't access your equipment. Any help in resolving this issue would be greatly appreciated.
Also, when I try to reset the password on the Meraki Go account it says, "Your request to reset your password has failed. Ensure you entered a valid email address, check your internet connection, and try again." I create a new account with the same email address and it says that the account already exists. I received the verification email when I set the account up and even clicked the verify email button.