Meraki

annatesta · ‎Jan 9 2025

Hi,

If ha customer purchases in Italy and installs in the UK, can he gets an RMA in the UK?

thank you

ConnorL · ‎Jan 9 2025

Cisco policy is that RMAs will only be shipped to the same country where it was originally destined, in this case, Italy. This is due to tax & customs issues. Furthermore, with the UK being a Cisco SORT location compared to mainland Europe (where RMAs ship from the Meraki disti), it adds another layer of complexity.

The Returns team will be able to give you a more in-depth answer to your request. I'll DM you their details.

View solution in original post

DarrenOC · ‎Jan 9 2025

Good question. I don’t believe that actually matters just as long as the product is belong held by the original purchaser of the product.

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

ConnorL · ‎Jan 9 2025

Cisco policy is that RMAs will only be shipped to the same country where it was originally destined, in this case, Italy. This is due to tax & customs issues. Furthermore, with the UK being a Cisco SORT location compared to mainland Europe (where RMAs ship from the Meraki disti), it adds another layer of complexity.

The Returns team will be able to give you a more in-depth answer to your request. I'll DM you their details.