RMA

annatesta
Meraki Employee
Meraki Employee

RMA

Hi, 

If ha customer purchases in Italy and installs in the UK, can he gets an RMA in the UK?

thank you

2 Replies 2
DarrenOC
Kind of a big deal
Kind of a big deal

Good question. I don’t believe that actually matters just as long as the product is belong held by the original purchaser of the product.

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
ConnorL
Meraki Employee
Meraki Employee

Cisco policy is that RMAs will only be shipped to the same country where it was originally destined, in this case, Italy. This is due to tax & customs issues. Furthermore, with the UK being a Cisco SORT location compared to mainland Europe (where RMAs ship from the Meraki disti), it adds another layer of complexity. 

 

The Returns team will be able to give you a more in-depth answer to your request. I'll DM you their details.

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