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Meraki Cloud Unreachable - Across ALL Networks?

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Meraki Cloud Unreachable - Across ALL Networks?

Anyone else get flooded with emails about your devices being unable to reach the Meraki Cloud tonight?

 

As far as I can tell no actual user-facing outages though - so I'm guessing Meraki's Cloud was unhappy for a few moments?

 

I have 75 emails to delete now...

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Meraki Employee

Re: Meraki Cloud Unreachable - Across ALL Networks?

Hello,

 

A number of our customers hosted in the North American region experienced a short outage tonight when an error in a maintenance process brought down a set of redundant networking devices in one of our datacentres. We appreciate the feedback about a web portal and will take this into consideration. We are also working to close the gap that allowed this outage to occur in the first place.


Alex S | Cisco Meraki Product Management - Cloud
6 REPLIES 6
Here to help

Re: Meraki Cloud Unreachable - Across ALL Networks?

Yep just experienced the same thing across all of our sites. On the phone with Support now...

Here to help

Re: Meraki Cloud Unreachable - Across ALL Networks?

Support is saying its a Dashboard UI issue that's causing the alerts, but it shouldn't cause any disruption to users.

Here to help

Re: Meraki Cloud Unreachable - Across ALL Networks?

Well. That's nice.

 

But I'm getting phone calls from all over the country about the dang emails about the Meraki Cloud... so might be nice if Support had a web portal to share that info when it affects a large group of us. Or maybe update their Twitter account?

Meraki Employee

Re: Meraki Cloud Unreachable - Across ALL Networks?

Hello,

 

A number of our customers hosted in the North American region experienced a short outage tonight when an error in a maintenance process brought down a set of redundant networking devices in one of our datacentres. We appreciate the feedback about a web portal and will take this into consideration. We are also working to close the gap that allowed this outage to occur in the first place.


Alex S | Cisco Meraki Product Management - Cloud
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Building a reputation

Re: Meraki Cloud Unreachable - Across ALL Networks?

"[..] when an error in a maintenance process brought down a set of redundant networking devices in one of our datacentres."

 

New here

Re: Meraki Cloud Unreachable - Across ALL Networks?

Yes maybe an announcement in the " announcements" section on the dashboard would have been nice this morning..all in all y'all are great with support..but I expected better this time around.

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