Meraki Cloud Unreachable - Across ALL Networks?

[ChrisBarnes]

Anyone else get flooded with emails about your devices being unable to reach the Meraki Cloud tonight?

As far as I can tell no actual user-facing outages though - so I'm guessing Meraki's Cloud was unhappy for a few moments?

I have 75 emails to delete now...

[typeraj]

Yep just experienced the same thing across all of our sites. On the phone with Support now...

[typeraj]

Support is saying its a Dashboard UI issue that's causing the alerts, but it shouldn't cause any disruption to users.

[ChrisBarnes]

Well. That's nice.

But I'm getting phone calls from all over the country about the dang emails about the Meraki Cloud... so might be nice if Support had a web portal to share that info when it affects a large group of us. Or maybe update their Twitter account?

[AlexS · Accepted solution]

Hello,

A number of our customers hosted in the North American region experienced a short outage tonight when an error in a maintenance process brought down a set of redundant networking devices in one of our datacentres. We appreciate the feedback about a web portal and will take this into consideration. We are also working to close the gap that allowed this outage to occur in the first place.

[rhbirkelund]

"[..] when an error in a maintenance process brought down a set of redundant networking devices in one of our datacentres."

[fsly]

Yes maybe an announcement in the " announcements" section on the dashboard would have been nice this morning..all in all y'all are great with support..but I expected better this time around.