MX67 fail to upgrade

[DrRasmussen]

After removing a MX67 running MX17.3 from a network in Dashboard - no psysical movement or disconnets, then I added the device into a new created network - a downgrade to MX15.44 happend.

The device are fuctioning well, but I need to use AnyConnect therefore at least MX16.xx is required.

When I try to upgrade, the I got the following message:

here were errors in saving this configuration:

• Firmware Upgrade failed due to the following node_groups: XXXXXXXX. Firmware Versions MR 28 and MX 16 require nodes to be able to contact Meraki's Device to Cloud Connectivity service over TCP port 443. One or more of your Meraki devices are unable to communicate with these new servers. For more information about this upcoming change and how to resolve the connectivity issue, please go to https://documentation.meraki.com/General_Administration/Cross-Platform_Content/Meraki_Device_to_Clou....

What to do?

Best regards,

Michael

[Ryan_Miles · Accepted solution]

This error will likely clear after some time on its own. However, I can push the upgrade immediately if you need it resolved ASAP. If interested just direct message me the MX serial number.

[DrRasmussen]

Perfect - thankt you - I'll send you the serial number in minutes 🙂

Br,

Michael

[todimski]

Hello rymiles. I have a similar issue and I have been waiting to get feedback for over 48 hours which is very exhausting. Can you help push the upgrade immediately?

[Ryan_Miles]

DM me your org link

[eduriz]

Hi Ryan, i have this probleme also but in templates. If the fw is outside template no error....