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Licensing RMA

SOLVED
Conversationalist

Licensing RMA

I incorrectly ordered several licenses that I don't need.  Is the RMA process for licensing that same as HW and initiated through dashboard?  

1 ACCEPTED SOLUTION

Accepted Solutions
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Head in the Cloud

Re: Licensing RMA

I think it depends on if you have applied the licenses. I would assume unused applies to the 30 day return policy. If they have been applied I believe you can undo them. Not sure if the 30 day return policy applies then though.

 

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines...

6 REPLIES 6
Highlighted
Head in the Cloud

Re: Licensing RMA

I think it depends on if you have applied the licenses. I would assume unused applies to the 30 day return policy. If they have been applied I believe you can undo them. Not sure if the 30 day return policy applies then though.

 

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines...

Head in the Cloud

Re: Licensing RMA

Try it through the dashboard. If that doesn't work, and support can't help, then you may need to contact your reseller and work with them and your Meraki account rep.

Kind of a big deal

Re: Licensing RMA

You should definately contact your reseller and do this via your reseller.

Kind of a big deal

Re: Licensing RMA

We've RMA'd licenses when we mistakenly ordered the non PoE license for a PoE switch.

 

If you still can (within 7 days), then undo the claiming:

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines...

 

Then open a ticket to get the RMA started, or go through your reseller, they may do it for you.

Getting noticed

Re: Licensing RMA

Contact your Meraki reseller for the same.

Getting noticed

Re: Licensing RMA

Agreed, you'll normally need approval through the AM at Cisco/Meraki for this as well, so all needs to be done step by step back through the channel so the AM can approve the RMA for you.

 

 

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