Devices New View Broken

[DustinSVH]

Is anyone else getting this error. Seems to be only with the new view. I can use the old view to manage devices but the new view is not working.

[alemabrahao]

It's working fine for me and there are no reports of any issues.

Have you tried with another browser or with an incognito window?

https://status.meraki.net/

[InTheNorh]

I'm getting the same thing for any device in Systems Manager.

[Mloraditch]

I'm having to reload pages more often than normal today. Very frustrating.

[InTheNorh]

Swapping to old version and it works again

[DustinSVH]

Yes for me the old version works.

[RaphaelL]

I have this issue every day. It has become "normal" for me.

[spaladug]

Hi @RaphaelL . This should not be a regularly occurring issue. After the fix rolls out today if you run into the issue regularly still please open a support case so we can look into that for you. You can also DM me the support case number and I can follow up on it.

[Holli69]

Same here for me, but I hope this will be fixed soon by Meraki

[PhilipDAth]

If you go into Chrome developer tools (CTRL+SHIFT+I), go to the network tab, and hit reload - what is failing to load, and what reason does it give?

[spaladug]

Apologies to those who are running into this issue. We are aware of the issue and are working on rolling out the fix. Will update the thread again once the fix is rolled out fully.

[DustinSVH]

Thanks for the information, I passed the news to my team. Is there a master ticket somewhere that we can monitor for any updates?

[spaladug]

Hi @DustinSVH. There is no master ticket to monitor. We will post on this thread when the fix has been deployed globally and the issue is resolved.

[BlakeRichardson]

I have given up using the new version for SM devices, if I enrol a new device it takes anywhere from 15 mins to a hour to show in the new version. If I use the old version it's not an issue. 

It's as though the new and old version dashboards are two different data sets running in parallel rather than just a UI change.  

[DustinSVH]

What I like about the New UI, I can select multiple systems and run CLI tasks in batches. From the devices page I use the option to remote in with external window and with my registry edits it automatically launches my VNC viewer. I am updating workstations all the time I take a screenshot to see if anyone is connected then I remote in with my vnc protocol interpreter.

[BlakeRichardson]

Wouldn't a patch management system be easier than manually updating devices? 

Also I would make sure that taking screenshots of users potential activity isn't a breach of any of your internal policies. If a user is working on something confidential and finds you are taking screenshots that could end badly. 

[DustinSVH]

I follow all hippa protocols. We are a hospital, we can't automate computers to restart for a few departments as they are there 24/7. My IT director has authorized us to do such tasks.

[spaladug · Accepted solution]

The fix has been deployed and the issue should be resolved now. Please respond back if that is not the case.

[DustinSVH]

Can confirm, the sky is no longer falling and all is right as rain.

[CarolineS]

Hooray!!