Can not connect to meraki dashboard VPN

[Keith_Li]

Dear All,

            I having difficulty to connect to meraki VPN, i have already enabled click vpn from - security & SD Wan - Client VPN, and authorized my dashboard login, and setup the pre-shared key also, when i connect to the vpn, its shows below error, any idea ? 

keith 

[alemabrahao · Accepted solution]

First, check the configuration o the client device. If everything ok, check the Windows event viewer and find the reason code error.

https://documentation.meraki.com/MX/Client_VPN/Client_VPN_OS_Configuration#Windows_10

https://documentation.meraki.com/MX/Client_VPN/Guided_Client_VPN_Troubleshooting#Common_Windows_erro....

[PhilipDAth]

Run "rasphone.exe" and connect using that.  It provides better error messages.  Then use the troubleshooting guide that @alemabrahao has given and look up what causes that error.