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Admin account locked

SOLVED
Getting noticed

Admin account locked

Dear Community,

 

This morning I tried to login on the dashboard using a different device than the usual one and I locked my account.

I have to contact network admin, but I am the network admin and no way to unlock my account. Do I have to contact support to unlock my account on 20+ organizations I work with ?

And regarding the one I am the unique administrator (CMNA gear) ?

 

Many thanks for your help.

Franck.

1 ACCEPTED SOLUTION

Accepted Solutions
Getting noticed

Re: Admin account locked

Finally, I had a session opened and running on another laptop. It seems using this laptop reactivated my account... Now I can use dashboard normally.

I think I'm lucky because I found this on documentation.meraki.com

 

https://documentation.meraki.com/zGeneral_Administration/Managing_Dashboard_Access/Locked_Out_of_Das...

 

Recovering from that situation is not so easy. Especially if TFA is activated 🙂

4 REPLIES 4
Getting noticed

Re: Admin account locked

Finally, I had a session opened and running on another laptop. It seems using this laptop reactivated my account... Now I can use dashboard normally.

I think I'm lucky because I found this on documentation.meraki.com

 

https://documentation.meraki.com/zGeneral_Administration/Managing_Dashboard_Access/Locked_Out_of_Das...

 

Recovering from that situation is not so easy. Especially if TFA is activated 🙂

Kind of a big deal

Re: Admin account locked

Do you only have a single account as full admin on your organizations? Meraki best practice is to have more than one full administrator on an organization, for situations such as this. If you don't have a second person you want to add, you can always create a second email address for explicitly this purpose.

Getting noticed

Re: Admin account locked

Hi @Nash 

 

In fact, I have numerous customers in my portfolio. I avoided to contact them one by one and ask them to unlock my account !

The only one I have with a single full admin rights user is my personal equipment from CMNA... And I will create a secondary admin. I've learn my lesson 🙂

 

Many thanks

Highlighted
Building a reputation

Re: Admin account locked

Glad to hear you got in, Had that happen one day and I learned my lesson real fast; Use a password manager. 1Password is now my best friend
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