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Jul 14 2023
3:06 PM
2 Kudos
It appears that the administrator purchased the license, but did not apply the licenses to the network. After he did that, the iPhones were successfully enrolled.
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Jul 13 2023
12:21 PM
Hi. I think I'm at the end of the rope on this one and I need help. We're switching our current MDM solution to Meraki and in the process we're moving from Android to iOS devices. I have followed the Apple push certificate instructions under the Organization=>MDM section. tested the certificate and it is valid. I would like to enroll the devices manually with supervision without Apple Automated Device Enrollment (ADE) using Apple Configurator. I followed the instructions here under the heading Manual Enrollment - Enrollment & Supervision without Apple Automated Device Enrollment (ADE): https://documentation.meraki.com/SM/Device_Enrollment/Enrolling_and_Supervising_iOS_Devices_using_Apple_Configurator_2.5_or_Later Everything is fine up to step 9... I don't get the page where it gives you a selection of Apply Configuration or Skip Configuration. I just get a page similar to that but it gives the company name. When I select Next, it just come back with "invalid profile". I have checked these forums for similar issues and have confirmed the following: 1. We have valid and available licenses 2. The iPhones are new in the box and have never been setup. 3. In Apple Configurator, I have setup the organization and MDM server according to the instructions. As a test, I decided to try the Meraki Dashboard => Systems Manager => Add Devices and use option A which is enrollment through web browser. I factory reset the iPhone again and then went through the setup without Apple Configurator and without entering an Apple ID. Then I opened Safari to enroll the device. When I did that, the profile was downloaded to the iPhone. When I went into settings to install it, I get this message: Profile Installation Failed - A connection to the server could not be established. A connection to what server? Meraki? Apple? I thought maybe that the wifi in our office had some restrictions so I setup a wifi hotspot on my personal phone, over cellular which has no restrictions, and it still failed to install. I don't know what else to do. Am I missing some steps or missed a configuration in Meraki Dashboard? Any help would be appreciated.
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Enrollment
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iOS
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